Powerful yet easy to implement
April 09, 2021
Powerful yet easy to implement
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
It is currently being use to maintain inventory of computing assets, primarily laptop and desktops, as well as a ticketing system for technology support and service requests.
Previously, inventory was not well kept, and technology requests were submitted by email and Slack messages. Freshservice is also being uses to maintain a knowledge base of common questions and procedures.
Previously, inventory was not well kept, and technology requests were submitted by email and Slack messages. Freshservice is also being uses to maintain a knowledge base of common questions and procedures.
- Inventory.
- Ticketing.
- Integrations.
- Knowledge base.
- Reporting on inventory for lifecycle management.
- Standard ticket views and easier ability to push timeline out on tickets, based on a deadline.
- Easier management of email notifications.
- Improved tracking on requests.
- Improved self service support.
- Improved inventory tracking and replacement cycle planning.
While more expensive, Freshservice provides a more coherent set of features that work well together and are easy to manage and set up.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
Yes
Did implementation of Freshservice go as expected?
Yes
Would you buy Freshservice again?
Yes