LOW code full featured ITOM
April 19, 2023
LOW code full featured ITOM
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Freshservice
We use Freshservice as our ITOM tool for ticketing, change management and service requests. This is the only ITOM being used and it covers the entire IT Dept and all employees.
- Set up is really easy, low/no code setup.
- Creating and managing ticket work flow.
- Change Management and CAB board responsibilities.
- Reporting and analytics is a bit limited, not all fields are able to be reported on.
- Dashboard widgets are great, just need more customizable options for all modules.
- We have realized significant month over month improvements in MTTR.
- Executive level dashboards are easy to build and customize.
- Setting up and managing the Change Management process was straight forward and easy.
Do you think Freshservice delivers good value for the price?
Not sure
Are you happy with Freshservice's feature set?
Yes
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes