Overall Satisfaction with Freshservice
We use it for our IT support ticketing system, IT FAQ, and some asset management.
- Ticket management and communicating with our internal customers.
- SSO and seamless mobile app deployment from Microsoft Intune MDM.
- Repository for IT contracts with vendors.
- Better Intune integration to allow device synchronization; the current plugin does not work well.
- Outlook integration is like an Outlook plugin.
- Increased agent communication with end users.
- Increased issue resolution with end users.
Do you think Freshservice delivers good value for the price?
Yes
Are you happy with Freshservice's feature set?
No
Did Freshservice live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Freshservice go as expected?
I wasn't involved with the implementation phase
Would you buy Freshservice again?
Yes