Is Front at the front?
July 06, 2023
Is Front at the front?
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Front
Front is a crucial factor in my daily usage. We use it to keep in contact with all of our customers and their employees. We also use it as a collaborative space to share information across teams. The usage of tags keeps us organized across the company, while the use of personal tags keeps me organized as an individual.
- Easy to create tags
- Easy to tag and assign co-workers in comments
- Easy to incorporate my calendar
- Needs clarity on how the SLA timer works and the process to stop it
- Better options to handle phishing emails
- There needs to be a better integration with ClickUp
- Tags
- Comments in email thread
- Calendar integration
- It's had negative impact on our SLA goals
- When trying to meet the company's SLA requirements, there is clarification need on how to stop the SLA timer
- It's hard when there is a goal set for you, but no instructions in the system on how to meet it.
Do you think Front delivers good value for the price?
Not sure
Are you happy with Front's feature set?
Yes
Did Front live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Front go as expected?
I wasn't involved with the implementation phase
Would you buy Front again?
No