FullStory Review as a Product Analyst
Updated November 01, 2023
FullStory Review as a Product Analyst
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
We use FullStory for user session review and heat maps for our platform, an online portal.We use this to inform our UI experience,troubleshoot support, and confirm the actions of our users. Also seeing where on a page users are going and clicking has been a very useful feature.
- Heat maps - seeing where users click the most
- User session review - seeing how users interact with our product
- retrieving lost information - gathering lost information users have input and lost due to miscellaneous errors
- sometimes, user identities are not always tied to the email address associated with their account when looking up their sessions
- I'd like the ability to copy text directly from a user session screen instead of having to copy text inputted by the user in the code on the side
- Improved bug identification and resolution
- Improved UI throughout our product as we're able to see how users actually behave
- A better understanding of client complaints and feedback
Do you think Fullstory delivers good value for the price?
Not sure
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Fullstory go as expected?
I wasn't involved with the implementation phase
Would you buy Fullstory again?
Yes