Item: Fullstory
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Solve the needs to understand user flows. Our platform is very complex and simple analytics don’t tell the user flow story as good as with visuals. We have restriction in place in how we can track users and full story provides us a way to fully analyze the end to end these experience

Pros and Cons

User flow visualization
Immediate insights
Good sharing features

Dashboards hard to use
Funnels and metrics unclear
Session aggregation hard to use

Return on Investment

Better product led decision making
Deeper understanding of users

Implementation Rating

It’s pretty seamless but I wish it had to detect Canvas elements

Support Rating

Never used it but I can’t skip without writing something. I wish this would be fixed. Hope that’s enough words to continue to the next question

Alternatives Considered

Heap and Pendo.io

Key Insights

Do you think Fullstory delivers good value for the price?

Yes

Are you happy with Fullstory's feature set?

Yes

Did Fullstory live up to sales and marketing promises?

Yes

Did implementation of Fullstory go as expected?

Yes

Would you buy Fullstory again?

Yes

Likelihood to Recommend

If you need to get access to user insights and understand their on product experience but you have complex flows that require very deep understanding of how the product is used fullstory is well suited for you.

Fullstory at a medium size company

Overall Satisfaction with FullStory