Critical to proper DX management
March 06, 2023

Critical to proper DX management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with FullStory

It's great for identifying friction spots in the usability of your website, if you focus in certain important journeys, you'll find drop offs. From there you can identify why they are dropping off, then focus on that specific action to see if there are more users with the same frictions. I love the tools within it showing aggregated heatmaps, spot notes and direct integration to submit a ticket to dev with all technical info needed to debug. I do find some of the other areas difficult to use, like journeys, conversions, retention and events. I'm sure if I sat through tutorials, I'd figure it out...


  • screen recording
  • heatmaps
  • search
  • debugging


  • journeys
  • conversion
  • find & fix
  • assisted in quickly finding checkout problems
  • provides a better story to survey responses
  • helps identify what and how to fix features
If you have GTM, it's really easy to get up and running, implementing events gets a bit complicated. If there is a built in integration to other programs, those are easy (like Qualtrics and Jira). If not, I really don't know where to start. So having more built in would be great.
I haven't really used support too often, but I believe I've always gotten my questions resolved.
Microsoft Clarity is not on the list. This one is not even close though. 4 years ago there was not much competition unless you paid a fortune for the big survey companies. I see there are many more out there now, and may start looking now that the prices are not as affordable as when we started.

Do you think Fullstory delivers good value for the price?

Not sure

Are you happy with Fullstory's feature set?


Did Fullstory live up to sales and marketing promises?


Did implementation of Fullstory go as expected?


Would you buy Fullstory again?


I'd love to use for KPI tracking but data seems limited (lower than actual numbers), it's more for top level identification of frictions or issues.
It's perfect for a product owner to find future usability improvements and great for debugging.

Fullstory Feature Ratings

Product usage analytics
Customer experience dashboard
Customer journey mapping
AI-powered recommendations
Multi-channel customer feedback collection
Heatmap tool
Click analytics
Scroll maps
Goal tracking
Funnel Analysis
Session Recording and Replay
User Segmentation


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