Critical to proper DX management
March 06, 2023
Critical to proper DX management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with FullStory
It's great for identifying friction spots in the usability of your website, if you focus in certain important journeys, you'll find drop offs. From there you can identify why they are dropping off, then focus on that specific action to see if there are more users with the same frictions. I love the tools within it showing aggregated heatmaps, spot notes and direct integration to submit a ticket to dev with all technical info needed to debug. I do find some of the other areas difficult to use, like journeys, conversions, retention and events. I'm sure if I sat through tutorials, I'd figure it out...
- screen recording
- heatmaps
- search
- debugging
- journeys
- conversion
- find & fix
- assisted in quickly finding checkout problems
- provides a better story to survey responses
- helps identify what and how to fix features
Microsoft Clarity is not on the list. This one is not even close though. 4 years ago there was not much competition unless you paid a fortune for the big survey companies. I see there are many more out there now, and may start looking now that the prices are not as affordable as when we started.
Do you think Fullstory delivers good value for the price?
Not sure
Are you happy with Fullstory's feature set?
Yes
Did Fullstory live up to sales and marketing promises?
Yes
Did implementation of Fullstory go as expected?
Yes
Would you buy Fullstory again?
Yes