Item: Fuze
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Fuze is currently being used by the organisation for global telephony and unified communications. This includes the use of messaging, meeting, video, collaboration and contact center functions for support.

Pros and Cons

Good voice quality, and meetings are generally stable.
Web client which closely resembles Windows client.

Sluggish client, takes up too many system resources even with optimizations.
Mobile client is very slow initially while it rebuilds and caches your message list.

Support Rating

Generally, Fuze support is timely, polite and will help to resolve our issues. Over time it has got better as the support staff has started to understand our environment more.

Implementation Rating

Some of the implementation was a bit messy at times, but this comes down to issues on both sides and not solely Fuze.

Adoption

The platform has been widely adopted but it took a long time to get there. Having a consistent platform is important although we still do have other systems in place which users struggle to move away from, eg. Skype and such like.

Likelihood to Recommend

Fuze works very well for peer to peer calls, and the meetings work very well also. Contact Center, although not much exposure to general use, seems to have been well received. Messenging is a weaker point I think, it misses off some functionality offered by other competitors. The client itself I like, but feedback from others is that the layout/design could do with some improvement to make it flow better.

Fuze Review

Modules Used

Overall Satisfaction with Fuze