Fuze Review
January 31, 2020

Fuze Review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Voice
  • Video
  • Messaging
  • Collaboration
  • Contact Center

Overall Satisfaction with Fuze

Fuze is currently being used by the organisation for global telephony and unified communications. This includes the use of messaging, meeting, video, collaboration and contact center functions for support.
  • Good voice quality, and meetings are generally stable.
  • Web client which closely resembles Windows client.
  • Sluggish client, takes up too many system resources even with optimizations.
  • Mobile client is very slow initially while it rebuilds and caches your message list.
Generally, Fuze support is timely, polite and will help to resolve our issues. Over time it has got better as the support staff has started to understand our environment more.
Some of the implementation was a bit messy at times, but this comes down to issues on both sides and not solely Fuze.
Fuze works very well for peer to peer calls, and the meetings work very well also. Contact Center, although not much exposure to general use, seems to have been well received. Messenging is a weaker point I think, it misses off some functionality offered by other competitors. The client itself I like, but feedback from others is that the layout/design could do with some improvement to make it flow better.

Fuze Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Mobile app for iOS
Not Rated
Mobile app for Android