Item: Fuze
Rating: 8
Author: Debi Lyman

Use Cases and Deployment Scope

It's being used across the whole corporation, but I mainly use it in my department. It is mainly used to asked questions and get answers quickly.

Pros and Cons

User friendly
Updates regularly
Visually appealing

It doesn't sync up with my Outlook calendar all the time
Sometimes getting into meetings takes too long
Video freezes occasionally

Implementation Rating

I wasn't involved in the implementation of Fuze for my company. I can say that once I had it on my computer, I didn't need much training to be able to use it.

Key Insights

Do you think Fuze delivers good value for the price?

Yes

Are you happy with Fuze's feature set?

Yes

Did Fuze live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fuze go as expected?

I wasn't involved with the implementation phase

Would you buy Fuze again?

Yes

Other Software Used

Microsoft Teams

Likelihood to Recommend

I like using Fuze for calls and chat conversations. It's very user friendly.

Fuze is very user friendly and visually appealing! Works well for our customer support agents.

Modules Used

Overall Satisfaction with Fuze