Catch a cloud - a PureCloud
July 27, 2019
Catch a cloud - a PureCloud
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Tykans recommends and implements Genesys Cloud for our customers. It provides great and better services and addresses the call centre requirements our clients have.
- Quick to implement.
- Easy and intuitive to use.
- Ability to get up and running quickly and add on features as the client requires.
- Weekly additions of features with releases are great but it would be better to know in advance what is being released/
- Community is great but sometimes difficult to get a quick answer, you have to read through so many threads. If Genesys could monitor and then provide 'just' the answer to an asked question it would be helpful.
- Course and videos are useful but a basic implementation course would be good.
- With the quick implementation it's an easy win for clients.
I haven't worked with any other similar products.