Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys PureConnect is being used in my organization for 4 years. PureConnect is deployed for 9 sites over 4 countries in Europe and North Africa (France, Germany, Romania & Tunisia). It helps us to provide Technical support to our customers. Every day up to 800 simultaneous technicians are answering 25000 interactions. Our customers are contacting our technicians on different channels: voice, chat, mail, web callback.
- Simplicity to implement a IVR
- Easy to deploy
- Realtime information
- Reporting