PureConnect the Globe
October 19, 2018
PureConnect the Globe
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Engage (formerly PureEngage)
Genesys PureConnect is used in a few departments within the organization across the globe. The main problem it gives us is the different dial plans in use.
- Genesys has some good engineers who are always ready to help in order to get a case solved within a short period of time.
- PureConnect is an easy to handle system. Most changes in the system can be done by our slef without involvment from Genesys.
- PureConnect gives you the option to answer a call wherever you have a free agent available, even on the other side of the world, without a lot of work.
- As PureConnect gives you so many possibilities its sometimes hard to pick the best option.
- The complexity of the system makes it hard to find a root cause in the case of an issue.