GiveSmart is a Smart Get
May 19, 2021

GiveSmart is a Smart Get

Charlotte Lacey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

It is being used to host our golf tournament online auction. The only people who use the backend are in two departments, Philanthropy and Marketing. It is not being used by the whole organization. Even within my department, I am the only one who knows how to manage the backend. It gives us the ability to have an online auction and not have to do a paper auction. It also made it so people could bid from home as well, which was certainly important the last two years.
  • Customer Service
  • User Interface
  • Reporting
  • Community Buildings
  • Accessibility
  • Customization
  • It is on the more expensive side, but it can be used all year long for many campaigns
  • Some extra customization was not available
  • Some people don't understand how to use the tech
  • Improved donor bidding insights
  • Increased fundraising revenue
  • Improved network reach
  • Improved reporting
GiveSmart was way better and so much easier to use. GiveSmart was way more customizable and much better looking. The customer service was much easier to contact and they build a sense of community across the country with weekly and monthly optional webinars and meetings. That was great to be able to talk to peers across the country who are dealing with the same issues and share ideas.
It was very easy to use on the backend and for the customers. Their system is very straight forward and they have a lot of supportive documents and personal contact. We specifically chose GiveSmart because it was so easy to use as a customer. The backend was also very easy to use.
The customer support was very helpful. I got a contact that was always available when I hit any bumps and she even would go in there and fix things for me so I could do other things. She was awesome and so nice. She knew what she was doing and had great ideas sometimes.
We were able to use all of our custom colors and fonts. It took some special coding, but our customer support person did it for us. The homepage was very easy to customize and move around. It completely matched our style guide and barely looked any different from our website.
It is absolutely perfect for an online auction. If you don't have an auction or any peer-to-peer components of an event, then GiveSmart might be too much for event management. I have heard that it is really good for peer-to-peer events, but I did not use it for that.