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A true one stop shop.
February 26, 2024

A true one stop shop.

Elizabeth Nesi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GiveSmart

We use this platform for auction items and checking in with people attending our fundraising events. We also use it to collect donations and other ticketing sales. This addresses and solves the problem of having many platforms for each event. GiveSmart allows us to be a one-stop shop when hosting fundraising events, silent auctions, and collecting donations.
  • Tracking donors information and emails.
  • Hosting silent auction events.
  • Collecting Donations.
  • Ease of use on the website.
  • Allowing us to delete those people who have unpaid sales.
  • Allowing us to merge users if they are duplicated.
  • Improved donor insights.
  • Tracking of different types of ticket sales.
  • Improved internal efficiency.
All of these websites suit our organizations for their reasons. They are also used simultaneously to collect data. With GiveSmart, I need one website to do what all these do individually. It causes errors on my end and forces me to look in many places for the same information.
The website can use a little bit of a re-vamp. It can get confusing and overwhelming at times, especially when running reports.
I've had a few questions that needed immediate answers. The chatbot was used, and I had someone working with me almost immediately, which allowed us to solve our issues quickly without notice.
This is not something I have done directly, but when I do view the website where the auction items are held or other types of ticket sales, it looks great. It looks cohesive to our website and is easy to navigate to find and purchase what you are looking for.
No, we have not used these add-ons.

Do you think GiveSmart delivers good value for the price?

Yes

Are you happy with GiveSmart's feature set?

Yes

Did GiveSmart live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GiveSmart go as expected?

I wasn't involved with the implementation phase

Would you buy GiveSmart again?

Yes

I think GiveSmart is a great place to raise money in multiple ways. They have a large bandwidth to hold many campaigns, events, and other fundraising ideas. I would not suggest using GiveSmart if you are only looking to raise money or collect donations. This platform might be too complex and not as user-friendly for such a simple use case.