Item: Gong
Rating: 10
Author: Verified User

Overall Satisfaction with Gong.io

Use Cases and Deployment Scope

We are using Gong across our sales org for a multitude of reasons. We are using it for pre sales/post sales, coaching and follow up. It is allowing us to have meaningful conversations with customers without having to focus on taking notes or worrying about forgetting something. It also allows management to be able to listen and coach the rest of our employees.

Pros and Cons

Pros

Gong creates great transcripts after the call for you to go over.
Gong does an excellent job of allowing you to jump from place to place in a conversation.
Gong is excellent in being able to tag someone in your org during a specific conversation for them to review.

Cons

Some of the transcripts are not cohesive.

Return on Investment

Gong has made our sales and CSMs lives easier with allowing them to focus on the call and customer rather than taking notes.

Support Rating

My boss works directly with Gong and they have implemented everything we have asked for since starting to use it.

Key Insights

Do you think Gong delivers good value for the price?

Yes

Are you happy with Gong's feature set?

Yes

Did Gong live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Gong go as expected?

I wasn't involved with the implementation phase

Would you buy Gong again?

Yes

Other Software Used

Strikedeck

Likelihood to Recommend

Gong is great to use as a coaching tool or to keep detailed notes without having to lose focus of a call.

Comments

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Sales and CSM tool that works!