Sales and CSM tool that works!
March 05, 2020
Sales and CSM tool that works!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gong.io
We are using Gong across our sales org for a multitude of reasons. We are using it for pre sales/post sales, coaching and follow up. It is allowing us to have meaningful conversations with customers without having to focus on taking notes or worrying about forgetting something. It also allows management to be able to listen and coach the rest of our employees.
- Gong creates great transcripts after the call for you to go over.
- Gong does an excellent job of allowing you to jump from place to place in a conversation.
- Gong is excellent in being able to tag someone in your org during a specific conversation for them to review.
- Some of the transcripts are not cohesive.
- Gong has made our sales and CSMs lives easier with allowing them to focus on the call and customer rather than taking notes.
Do you think Gong delivers good value for the price?
Yes
Are you happy with Gong's feature set?
Yes
Did Gong live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Gong go as expected?
I wasn't involved with the implementation phase
Would you buy Gong again?
Yes