Don't go to GoTo!

My office uses GoTo Communications/JIVE for our phone systems and fax. Though, the product is has kept pace with my agency, the billing, documentation, and customer service has been a horrible experience. I was told by the previous agency owner to keep them and have been regretting it ever since. I have had to fill out half a dozen documents to transfer everything over. Their process and departments keep screwing up the paperwork. I've had to transfer everything including name of business, phone lines, fax line, caller ID change, timing of calls, etc. all by using separate documents, people and departments. And now I just found out that I've not only been charged for every individual change, but have even been double charged for a phone line change. I was offered way better rates for more lines with other companies, but I decided to stay with GoTo, not knowing how horrific this experience would be. Do yourself a favor, and never sign with this company. They've given me nothing but headaches every time I've tried to contact them. Absolutely the worst company I've ever worked alongside!

Only use phone, no conferencing