GoTo Resolve Survey
December 12, 2022
GoTo Resolve Survey
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
I use GoTo Resolve to log into the customer's computer to direct them where to solve their problem.
- Can see the customer computer
- At the end it gives me the name of the client and the session ID
- Can share with another employees
- Can transfer my session to another employee
- At this moment I don't have any suggestions because it is working well
- It helps to see what the customer is looking at and can review any error message that they do not understand.
Remote access and capturing the device ticket # and name of the client and time.
GoTo Assist is the other product. I prefer GoTo Resolve because of the ease of navigating for the customer and me.
Do you think GoTo Resolve delivers good value for the price?
Not sure
Are you happy with GoTo Resolve's feature set?
Yes
Did GoTo Resolve live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
Yes
Using GoTo Resolve
- Easy to navigate for the user
- Easy access for the customer
- Has detailed report after the session with Name, time and number
- None that I know of.
Evaluating GoTo Resolve and Competitors
Yes - GoTo Assist
- Other
I had no input on the decision to choose the product.