1. Home
  2. Remote Monitoring and Management Software
  3. GoTo Resolve Reviews
  4. User Review of GoTo Resolve
Goto Resolve - Would Recommend
December 23, 2022

Goto Resolve - Would Recommend

Sam Kauffmann | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

I'm using GoTo Resolve for Help Desk, Patching, and remote management. I have 10 agents and roughly 300 endpoints. Our goal was to replace several tools with one product while reducing cost. We are also looking forward to Q1 2023 and the rollout of an integrated virus protection option.
  • Remote control of devices
  • Help Desk ticketing
  • Patch management
  • Virus protection integrated
  • Reject patches
  • More company branding
  • Cost savings
  • Reducing the number of tools
  • 2FA
The interface is very easy to use! I appreciate "dark more" as an option. I also really enjoy the mobile app for quick service while not in the office. Overall, this product is one of my favorites so far, and I've used plenty over my 20-plus years in IT.
It has had an immediate impact on our company. We were using several tools both on-prem and cloud-based to complete the tasks of this one product.
Action 1 lacks some of the tools that GoTo Resolve has, like the help desk and instant remote support. Ninja 1 also lacks instant remote support but does have several other features that I would like to see in GoTo Resolve, like documentation.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

Microsoft 365, Veeam Backup & Replication, VMware ESXi
GoTo Resolve is well suited for smaller organizations such as ours, in my opinion. I believe larger corporations may need something more robust.