GoTo Resolve Resolved Our Issues
Overall Satisfaction with GoTo Resolve
Recently implemented GoTo Resolve. We were initially looking to adopt this as a replacement for LogMeIn in order to help support IT end users in our hybrid work environment but also introduced the help desk functionality. The system will be used by the IT department for end-user support both through remoting into end-user devices and by allowing users to enter tickets on issues. We will also likely start using the software deployment tools as well.
Pros
- Great for small organizations
- A lot of functionality in one package
- Fantastic integrations with Microsoft products
- Easy to implement
Cons
- Issue ticketing system needs tweaks for better usability
- Saved money through tool consolidation
- Improved end user experience
- Increased security and transparency in IT support
GoTo Resolve has truly made support easier for our organization. Our end users love the transparency of being able to see the status of tickets they submitted, and the Teams integration allows them to stay within the platforms they are already using. We were able to remove our clunky and unstable power automate flows. The cost was very reasonable, and we were able to get the equivalent of 3 systems for what we were paying for just for remote access. Our IT people no longer have to go to 3-4 different apps to help our end users as well.
GoTo Resolve was priced better than LogMeIn for my organization and has the additional service ticket functionality. Compared to creating power automate workflows in Microsoft 365 with forms and excel, GoTo Resolve offers out-of-the-box functionality with better transparency for our end users and more detailed information for my IT Team.
Do you think LogMeIn Resolve delivers good value for the price?
Yes
Are you happy with LogMeIn Resolve's feature set?
Yes
Did LogMeIn Resolve live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Resolve go as expected?
Yes
Would you buy LogMeIn Resolve again?
Yes
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