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GoTo Resolve Resolved Our Issues
December 12, 2022

GoTo Resolve Resolved Our Issues

Katie Forster | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoTo Resolve

Recently implemented GoTo Resolve. We were initially looking to adopt this as a replacement for LogMeIn in order to help support IT end users in our hybrid work environment but also introduced the help desk functionality. The system will be used by the IT department for end-user support both through remoting into end-user devices and by allowing users to enter tickets on issues. We will also likely start using the software deployment tools as well.
  • Great for small organizations
  • A lot of functionality in one package
  • Fantastic integrations with Microsoft products
  • Easy to implement
  • Issue ticketing system needs tweaks for better usability
  • Saved money through tool consolidation
  • Improved end user experience
  • Increased security and transparency in IT support
Extremely easy to use and navigate. Very quick for new users to get started and for end users to understand how to submit tickets. The deployment process was also straightforward. We had some struggles initially with the integration to MS Teams, but the instructions were easy to follow, and we pushed to end users using Teams policies.
GoTo Resolve has truly made support easier for our organization. Our end users love the transparency of being able to see the status of tickets they submitted, and the Teams integration allows them to stay within the platforms they are already using. We were able to remove our clunky and unstable power automate flows. The cost was very reasonable, and we were able to get the equivalent of 3 systems for what we were paying for just for remote access. Our IT people no longer have to go to 3-4 different apps to help our end users as well.
GoTo Resolve was priced better than LogMeIn for my organization and has the additional service ticket functionality. Compared to creating power automate workflows in Microsoft 365 with forms and excel, GoTo Resolve offers out-of-the-box functionality with better transparency for our end users and more detailed information for my IT Team.

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

Yes

Did implementation of GoTo Resolve go as expected?

Yes

Would you buy GoTo Resolve again?

Yes

GoTo Resolve is a very secure platform that is a good fit for my small organization, which is lacking in resources to both pay for and implement new solutions. I appreciate their multiple tools in one package approach, as well as their integrations with our Microsoft environment. I also appreciate how many features are included with the base licensing. The remote support tool works very well and has both tracking and high levels of transparency. The support ticketing system is a newer tool being rolled out, and while it works well for my small organization, I could see where a large organization may find other ticketing tools more useful and customizable.