Item: GoTo Resolve
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

We use it as a ticket system, integrated with Teams, for the company we need secure remote software.

Pros and Cons

file transfer option
ticket system
integrated with Teams
inventory management

not easy to configure
product is not as stable as the previous ones we use
allow multiple support staff to join the same Unattended Session

Return on Investment

We managed to work in a way that was impossible before these kinds of tools were offered in the market
The program is constantly evolving to try to fix bugs and that can affect the day-to-day use.
If We find a way to use fewer programs for different tasks would be great and this tool may have the solution in the future

As I mentioned before the problem is that I found issues that don't give you a smooth feeling while you use the program but the program covers different day-to-day tasks that also help remotely a team located in different places to do their job.
The program is improving and I believe soon will be much more easy to use.

All in One Platform

We will not be able to operate as we do today without a tool as goto Resolve this. Our day-to-day is based on working remotely so we need a solution as Got Resolve to be able to offer our services to our clients. We manage to create a solution for our clients thanks to work like we do using tools like Goto resolve

Alternatives Considered

monday sales CRM, HubSpot CRM, Clustdoc and TokyWoky Community Platform

We are comparing all the programs that we use to be able to find the perfect match I believe that all of them are very useful but will be great if we can use only one instead of mixing tasks. Soon one of them will offer the best solution for all the needs we have and we will end up using it. Could be Goto resolve.

Key Insights

Do you think GoTo Resolve delivers good value for the price?

Yes

Are you happy with GoTo Resolve's feature set?

Yes

Did GoTo Resolve live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GoTo Resolve go as expected?

I wasn't involved with the implementation phase

Would you buy GoTo Resolve again?

Yes

Other Software Used

HubSpot CRM, monday.com, Clustdoc

Likelihood to Recommend

The program is a good solution for companies that need a solution to work remotely is helping us to do that. The program is improving but maybe not at the speed the user needs as a example the process for a user to download and install an Attended Session is not as intuitive and simple as we used to with our previous program.

Great solution to cover a lot of tasks getting better day by day

Overall Satisfaction with GoTo Resolve