GoTo Resolve misses the mark
December 12, 2023
GoTo Resolve misses the mark
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
Our IT department currently uses GoTo Resolve to assist with remote desktop support. We are a relatively small IT group that supports a large user base across the state. The ability to offer remote desktop support and assistance is essential in lessening travel time between offices. We previously used GoTo Assist for several years before switching to GoTo Resolve.
- Remote Desktop Support
- Unattended Desktop support
- Mobile Device support
- Screen sharing
- Organization of endpoints is tedious
- Needs the ability to search globally instead of only withing individual groups
- The number of clicks needed to disconnect from a session needs to be reduced
- Reduced travel
- Saves Time
- Endpoint sometimes show offline when they aren't
GoTo Resolve has had very little impact on our organization beyond remote desktop support. We have used a different RMMS for several years and found the additional features of GoTo Resolve are not as polished in comparison. I am not sure if we will renew our GoTo Resolve subscription when the time comes.
We chose GoTo Resolve because we had been long-time GoTo Assist users and they offered a promo at the time of our service renewal. In the end, I don't feel the portions of the software we use most are as polished as what we had become used to in GoTo Assist. Additionally, our separate RMM also offers remote desktop support which we have found ourselves using more than GoTo Resolve.
Do you think GoTo Resolve delivers good value for the price?
No
Are you happy with GoTo Resolve's feature set?
No
Did GoTo Resolve live up to sales and marketing promises?
No
Did implementation of GoTo Resolve go as expected?
Yes
Would you buy GoTo Resolve again?
No