GoToMeeting is a GoTo solution for remote meetings and demos
Updated April 30, 2021

GoToMeeting is a GoTo solution for remote meetings and demos

Tim Regas | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToMeeting

We use GoToMeeting to host meetings with customers. Our sales department uses the service to show our desktop to prospective customers for presentations as well as see their screen for hands-on demos. They also sometimes set up meetings to utilize the call-in number as a conference number without sharing any screens. Our support uses the service to view customers desktops so they can support them with implementations.

Pros

  • Easy to join meetings
  • Gives options to download full desktop version or use web version
  • Easily integrates with Outlook to send meeting invites as calendar appointments

Cons

  • They could make video meetings easier.
  • They could make it easier to include international dialing numbers for conference calls.
  • The admin portal reports could be more intuitive.
  • It has allowed us to easily share presentations with clients.
  • It has allowed us to support current customers.
  • It is tough to track the ROI on this.
GoToMeeting is a good solution to invite non team members to meetings compared to Zoom. They don't have to create an account and the dial in options are very clear in the meeting invite. TeamViewer is a better solution for controlling end users computers for hand on technical support since they can leave it open and you connect at any point in time.
GoToMeeting is a great option for having to meet with clients or to show them your screen. Since end-users are not forced to download a client and can join from any web browser, it works well for inviting customers in secure locations or who don't have the rights to download applications to their computer. It does an alright job for supporting customers, but there are better options to control the customer's computer from afar.

GoTo Meeting Feature Ratings

9.0
High quality audio
10
High quality video
7
Low bandwidth requirements
10
Mobile support
Not Rated
10.0
Desktop sharing
10
Whiteboards
Not Rated
10.0
Calendar integration
10
Meeting initiation
10
Integrates with social media
Not Rated
Record meetings / events
Not Rated
Slideshows
10
10.0
Live chat
10
Audience polling
10
Q&A
Not Rated
10.0
User authentication
10
Participant roles & permissions
10
Confidential attendee list
10
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

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