Overall Satisfaction with GRIN
As an agency, we use GRIN for all our clients/brands to build out their influencer/ affiliate/ and referral programs. Grin allows us to find and reach a ton of influencers, but most importantly it makes it easy to track performance and be able to tie and ROI to these programs which are sometimes more TOFU than conversion based. Everything is easy from building campaigns to comms and tracking to payment.
- Performance Tracking
- Syncing with Shopify store to send product easily and quickly
- Research and finding potential influencers
- THE CUSTOMER SERVICE TEAM IS AMAZING! BEST I HAVE EVER SEEN
- The chrome extension is annoying because you have to be signed into Chrome with the same email you are signed up for Grin with
- Training on new features
- Lots of time and headaches saved because the tool just works!
- Being able to see ROI and double down on what's working quickly has been huge for client ROI
- Building a community and brand recognition
- Lots of revenue
We used Mavrck before and it was SO glitchy - even the commissions would be hard to decipher. The product was bad, the customer support was slow and unhelpful and in general, it was just lacking SO many necessary features that I definitely take for granted with GRIN.
Do you think GRIN delivers good value for the price?
Are you happy with GRIN's feature set?
Did GRIN live up to sales and marketing promises?
Did implementation of GRIN go as expected?
Would you buy GRIN again?
GRIN is expensive so it doesn't make too much sense if you are a smaller company with a smaller budget for these types of programs. As an agency, it gets cheaper the more brands we add (for each brand) which is a big win. If you only are looking for a tool to find influencers, you can find cheaper and better but this is the best tool for end-to-end on these types of programs.
The CS team is so helpful and nice and kind, even my AM will send me videos when I ask how to do something that are recorded just for me
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
I don't think I purchased premium anything, I think the awesome support is just standard
Yes - Yes and it was fixed in a few hours and both the CS and my AM continued to check in after to make sure everything was working
I couldn't sign into my account (I left my account signed into a brand we were deleting so it was glitching when I went to sign in since you sign back into the brand you left off on) and reached out to support. They had my issue solved in like 2 hours and only 3 back and forth messages which was nice so I could work on other things while they were working on that. Then they checked in a few times after to make sure everything continued to work as planned and let me know what the issue was.