Groove = easier, cleaner workflow
May 13, 2020

Groove = easier, cleaner workflow

Mia Chaput | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

Groove gives ASCAP employees the ability to access and manage Salesforce tasking, activity logging, and account/contact updating straight from our Gmail. This has significantly reduced the amount of clicks, copy/pastes, and logging actions. These actions seem small but they add up quickly throughout the day. As they add up they take up more time. To put it simply, Groove has helped us get some time back. Now that time can be better spent on customers instead of "digital paper pushing," as I like to call it.
  • Groove has a simple design. It doesn't confuse the eyes. Everything is very clear cut about what a button/option can or can't do. Not much (if any) of a learning curve.
  • Instead of having multiple Salesforce tabs open for multiple accounts, many of my tasks can be done via Gmail with the help of Groove. Less clutter on my screen is always a good thing. Ex, updating a contact. I can update a contact, or even add a contact, right in Gmail, instead of opening up Salesforce.
  • Personally I never enjoyed setting tasks in Salesforce specifically because I don't like their notification system. When Groove was introduced into our organization, I was pleased to see I could set reminders/tasks straight from my Gmail AND to be alerted within Gmail myself (and that it still communicates with Salesforce- YAY!). I would use my calendar, but my workflow isn't conducive to a calendar, so the email reminder system that Groove has created has thankfully fit my needs more personally.
  • I'll admit that I haven't asked about this from Groove directly and have only asked our internal Salesforce admin who said she doesn't believe this functionality is available. It seems that activities are unable to be logged on Salesforce Leads. My position works off of leads that sometimes never make it to prospect. All those activities are then logged as "unresolved items" since they can't attach to an existing prospect. I figure this has something to do with the "lead" not being an "account" or something, but not sure. So those activities I'm still manually logging or just leaving as unresolved.
  • Unresolved items look bad in Salesforce. They don't take up space but they are just the right things in the wrong place. It would be nice if there was a functionality to clean up unresolved items or make it easier to find places to assign them. Really this goes back to my last point. I have thousands of unresolved items simply because we have a lot of general inquiries that don't result in a customer. But, not having those activities properly logged hides a big chunk of work that I'm doing.
  • Less time spent on menial tasks/non revenue producing tasks.
  • Less visual clutter on my screen, which is better for my personal mental health.
  • A cleaner, simpler, and quicker workflow.
I've briefly used Slack, which is also helpful. I haven't used Slack in quite some time but overall I feel Groove is more user friendly and quicker to learn. I haven't used any other similar services.
If anything, y'all are more supportive than I take advantage of! I get caught up in my day to day and forget to reach out. I appreciate the newsletters and the occasional check ins. Even if I don't respond, it's a nice reminder that you're there.

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?


Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?


Groove is perfect if you have LOTS of activities to log throughout the day, especially if that's how your productivity is measured.

I'm unsure of where it would be less appropriate. Groove is helping you keep a better record of all activities with customers. There's nothing more appropriate than that in a customer centric business, team, etc.