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Guru is a hero.
October 25, 2023

Guru is a hero.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We use Guru as our Knowledge Base. All our processes and business information such as product prices are published in Guru. Whenever I have questions on the how's and what's of our business process, I just refer to Guru.
  • In situations where teams are distributed or working remotely, Guru's cloud-based platform ensures that all team members have equal access to important knowledge, regardless of their location.
  • Guru provides strong access control features, allowing you to set permissions for who can edit, view, or approve specific pieces of knowledge
  • One of Guru's strengths is its ability to keep information up-to-date.
  • Guru's user interface tends to be somewhat complex and overwhelming, especially for new users
  • Setting up Guru and integrating it with existing systems could be challenging.
  • Guru primarily operated in the cloud, which meant that users needed internet connectivity to access their knowledge base.
  • Mobile Access
  • Notifications and Reminders
  • Knowledge Cards
  • Increased Efficiency
  • Improved Productivity
  • Enhanced Customer Service

Do you think Guru delivers good value for the price?

Yes

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

Yes

Did implementation of Guru go as expected?

Yes

Would you buy Guru again?

Yes

In remote work or distributed team environments, Guru shines. It ensures that all team members have equal access to essential knowledge, regardless of their location, facilitating collaboration and productivity. However, for very small teams or organizations with straightforward knowledge management requirements, Guru's feature set may be overkill. Simpler solutions might be more appropriate in these cases.