Stellar Guru That Provides Great Wisdom (pun intended)
April 24, 2024
Stellar Guru That Provides Great Wisdom (pun intended)
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Guru
Guru is a fundamental resource used as a knowledge database for the plethora of products and services we offer, as long as the technical intricacies that need to be covered and remembered when interacting with customers.
I am a customer support agent so when facing customers who are using these products, it is important to be prepared to answer any questions that may come up.
While memorizing is a great tool, one can only memorize so much at once, and so having a Guru tab open during any conversation speeds our customer interactions and cases solved numbers up by a great margin.
Guru is an invaluable tool!
I am a customer support agent so when facing customers who are using these products, it is important to be prepared to answer any questions that may come up.
While memorizing is a great tool, one can only memorize so much at once, and so having a Guru tab open during any conversation speeds our customer interactions and cases solved numbers up by a great margin.
Guru is an invaluable tool!
- Concise knowledge management
- Satisfying User Interface
- Great customization options for post variety
- Easy categorization for an organized database
- Could add feature to open multiple tabs within Guru rather than having to open tabs in browser
- Perhaps some better ways of displaying all the content in a database/account.
- More customize options are always welcome for greater post design/layout variability!
- Positive - greater cases per hour solved due to easy access to knowledge/information.
- Positive - greater uniformity between all employees on all things product knowledge.
- Positive - constant resource to look back on for endless learning, and endless expansion as more content is added.
- Atlassian Confluence and Notion
Guru based on my experience has the most simple and clean user interface, while providing pretty much any option that one may need in an easy to see/read way.
Guru also has lots of customizable options, a very unique way of presenting the information and creating content posts that cater to all types of readers.
Guru also has lots of customizable options, a very unique way of presenting the information and creating content posts that cater to all types of readers.
Do you think Guru delivers good value for the price?
Yes
Are you happy with Guru's feature set?
Yes
Did Guru live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Guru go as expected?
I wasn't involved with the implementation phase
Would you buy Guru again?
Yes