Item: Gusto
Rating: 9
Author: Aviva Rosman

Overall Satisfaction with Gusto

Use Cases and Deployment Scope

We use Gusto as our HR platform, including payroll, benefits, expense reimbursement, offer letters, and onboarding. We use Gusto for salaried employees, hourly employees with time tracking, and contractor payments. Overall, Gusto simplifies HR administration and keeps us compliant with taxes. It has helped us scale from initial handful employees to 30+ today.

Pros and Cons

Pros

Payroll
Benefits
Offer letters

Cons

Better customer service
More support around state tax registrations
More general compliance support

Most Important Features

Payroll
Benefits
Compliance

Return on Investment

Easy to administer benefits
Easy to scale offerings (i.e. 401k, HSA)
Easy to send offer letters and onboarding materials

Alternatives Considered

Justworks and ADP Enterprise HR

Gusto doesn't necessarily have the full power of an ADP or options that Justworks may provide. However, I have found it much easier to use by comparison. It seems to me like a platform created specifically for startups and companies looking for pleasing UX to make sense of difficult HR concepts.

Key Insights

Do you think Gusto delivers good value for the price?

Yes

Are you happy with Gusto's feature set?

Yes

Did Gusto live up to sales and marketing promises?

Yes

Did implementation of Gusto go as expected?

Yes

Would you buy Gusto again?

Yes

Other Software Used

HubSpot CRM, HubSpot CMS Hub, QuickBooks Online

Likelihood to Recommend

Gusto has been well-suited to a startup environment. They have made it easy to navigate choosing benefits and their platform is easy to use for both administrators and employees. They integrate well with Quickbooks and make filing W-2s and 1099s easy. It may be less appropriate for bigger companies that may need more sophisticated HR support or better rates on health insurance.

Gusto Feature Ratings

Comments

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Pleasing UX for startup-friendly HR platform