Customer Service Challenges, Website Glitches & Outdated Options

I feel that as Gusto grows, it's becoming more and more difficult to use. In my experience, it's harder to contact customer service and when you do find a way to contact customer service, the service agents don't know as much about the product as they use to, and questions may or may not get answered. I've had to contact them several times about the tax paperwork I've received before getting a reply. More recently, their website suggested for me a Covid Family Leave option for my employee that expired nearly a year ago. I'm becoming increasingly frustrated with Gusto.