Overall Satisfaction with Harvest
We use Harvest for individual team members to track time spent on client projects. Then, on our billing side, we manage invoices based on entered hours or just a flat project rate. From within the program, we can update the invoices, send them to the client with a customized message, and mark paid once payment is received.
- Easy time tracking with browser add-ons/plugins.
- Invoice management (sending/receiving invoices).
- Invoice status - clear dashboard that shows a client's status and unpaid invoices.
- Stronger contact management, possibly more like a CRM.
- Automatic project creation (I currently use third-party automation software to do this in a roundabout way).
- Harvest on Mac is able to give a notice when the timer has been left on and keep track of how long it appears to have been running ideally. This would be great if possible on other devices and browsers.
- Removes administrative burden.
- Makes monthly and quarterly billing easier and less time-consuming.
- Increases accuracy in our date and records.
FreshBooks is a great program and I used to use it before my needs changed and I needed different features. When I switched, Harvest had made the most progress versus other platforms of making time tracking easy. This is important for accuracy versus having team members forget to use the clock. Harvest's timer was available on all devices and also as a browser plugin. This is easier for quickly starting/stopping the clock.
I haven't needed to contact the Harvest support team. However, this is likely a relatively good sign overall as I've never had any issues. The software works exactly how it is supposed and is very reliable. When you logged in they have a "help" button at the top which is easy to find. I'm confident if I had an issue I'd receive support, however, it would be great if there was live chat support available vs email support.
Do you think Harvest delivers good value for the price?
Are you happy with Harvest's feature set?
Did Harvest live up to sales and marketing promises?
Did implementation of Harvest go as expected?
Would you buy Harvest again?
I've recommended this to clients in the past looking for a time tracking solution. It's easy to recommend to everyone because it has a low price point to start and is available on all devices and browsers with no conflicting issues. I use integrations with Harvest for my team, but the most ideal scenario for Harvest may be for freelancers since they may not need any additional features or other programs to run this side of their business.