Excellent solution with demonstrated ROI
December 02, 2022

Excellent solution with demonstrated ROI

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Heap

Heap is our core solution used across a large scope of business processes. Heap gives an understanding of customers’ digital journeys, so we can improve conversion, retention, and customer delight. For example, we can now discuss on client journeys in detail, and pinpoint where our pipeline is robust - and where improvements can be made. Heap has enabled us to leverage these insights and improve our ROI.
  • Fast
  • Robust
  • Reliable
  • Depth
  • Scope
  • Support
Great reviews and market credibility, with minimal similar products at the same price point.

Do you think Heap delivers good value for the price?

Yes

Are you happy with Heap's feature set?

Yes

Did Heap live up to sales and marketing promises?

Yes

Did implementation of Heap go as expected?

Yes

Would you buy Heap again?

Yes

Well suited to growing businesses within a certain niche - new markets being a good example. More established and/or mature business may struggle to obtain the same ROI. Often these type of businesses have established their user journeys already, so additional insights may be minimal. Heap is most suited to uncovering new insights which were previously undisclosed.