Best Knowledge Base Platform
July 06, 2022

Best Knowledge Base Platform

Vijay Mehta | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Helpjuice

Helpjuice helped me to gather information and to learn more. Its practical and formative content helped me to grow in my field and to learn new things which I cannot find anywhere else. It helped me to gain new tactics and tips. With the help of that, I have converted more clients then ever.
  • Provides exact information
  • Practical Knowlege
  • Useful information
  • Need to write some exact words or problems
  • Need to add more details in some area
  • Can improve its UI UX
  • Converting clients
  • Tickets management
  • Client management
It's customer support and management are better then other tools.

Do you think Helpjuice delivers good value for the price?

Yes

Are you happy with Helpjuice's feature set?

Yes

Did Helpjuice live up to sales and marketing promises?

Yes

Did implementation of Helpjuice go as expected?

Yes

Would you buy Helpjuice again?

Yes

The helpjuice helped me in converting my clients. I Have used its practical information and applied it to my seld on my clients and really helped me. But it needs to provide more information then it will be more helpful.

Helpjuice Feature Ratings

Organize and prioritize service tickets
6
Expert directory
7
Subscription-based notifications
7
ITSM collaboration and documentation
6
Ticket creation and submission
5
Ticket response
8
External knowledge base
8
Internal knowledge base
7
Customer portal
8
IVR
6
Social integration
8
Email support
8
Help Desk CRM integration
8