HotSchedules Helped our Business Get on Track
February 13, 2017

HotSchedules Helped our Business Get on Track

Brent Watkins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

HotSchedules was implemented in our 2015 season and rolled over to our 2016 season. During our 2015 season, it was utilized by the majority of our large and high-volume restaurant. By 2016 our entire company was online and we began using more aspects of the program. This helps us to pull together a comprehensive list of who is scheduled to work and at what labor cost to us any given day is scheduled for. It is very helpful for us when making decisions to cut the labor cost in reaction to volume. It is also fantastic at communicating our scheduling needs to our employees. It is truly a Win/Win situation for everyone.
  • Keep everyone in the management team involved in the daily labor spend.
  • Connect all users in one system of communication.
  • Assist in the planning and creating of staffing pairs and scheduling based on volume.
  • Helps with accountability and tracking of written employee counseling events.
  • There are some confusing aspects of the POS/HotSchedules integration that could be improved.
  • The double verification aspect needed for on-boarding can be a deterrent for some employee users.
  • The reporting tab is great but takes some time to pull the individual reports. Response time could be improved.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Any time that contact with support is made, they make sure that you have answers to your questions before they end the phone call. They have always followed up with answers that they didn't have at the time in a very timely manner. I have rarely had a question that needed to be "escalated" to another support specialist, they have the answers to my questions.
It is well suited to take over where a non-digital method of scheduling is taking place. Interdepartmental transparency and communication is vastly improved with this system. Also, the management team feels very strongly that they now have a grasp on what we are spending on hourly labor at all times. Any business that is concerned about the minutia of where labor dollars are being spent will benefit from this system.