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HotSchedules Works for Me
March 17, 2017

HotSchedules Works for Me

Florence Carver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HotSchedules

I use HotSchedules daily to schedule employees in the restaurant. It is easy to use and convenient, as I don't have to be at work to use it. I love the app for my iPhone. We currently only use it at 1 of our properties. It makes scheduling easy and makes my job as the scheduler for 4 different departments much easier.
  • User-friendly, ease of use
  • Website is always up to date, hardly ever down for maintenance
  • Mobile friendly
  • Requesting time off for employees could be easier to do
ProsCons
Quick Resolution
Knowledgeable team
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Poor followup
Problems left unsolved
Employees can switch whenever they want and use auto-pickup. So the shifts needed are always picked up. Employees can change their availability on the spot and switch out of shifts when their plans change, making my job easier.