Hot Schedules was probably GREAT......10 years ago
January 15, 2018
Hot Schedules was probably GREAT......10 years ago
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We are using it to schedule employees for a coffee shop and to time punch.
- The app works well for employees
- It is easy to copy and use schedules
- Hot Schedules is too complicated for a 1-3 shop environment
- It defaults to not having an ending time on a shift....who does that??
- It is not easy enough to delete some of the layers---i.e. we have a manager who is scheduled on the floor and we want others to be able to see her hours and when she is working, so we can't use multiple schedules or else the supervisors would not be able to see her
- In my "day" job, we operate over 50 franchise restaurants and I always wanted to use Hot Schedules which is why I tried it for this consulting gig I have.....unfortunately, it seems they have not stayed up with the technology currently being offered in this category
| Pros | Cons |
|---|---|
None | Slow Resolution Less knowledgeable Not kept informed Escalation required Difficult to get immediate help Need to explain problems multiple times Support doesn't seem to care |
- Crew, ROSnet and Paycom
Hot Schedules needs more messaging capabilities. Also if you are not integrated with a POS system, the forecasting is extremely tedious. I should just be able to enter a daily forecast easily. They offer integration with only a few payroll systems- not ours. I find the reports they have are not user-friendly, and I have to work hard to get the reports I need to do break and time audits.