HubSpot. It's the new thing.
November 20, 2013

HubSpot. It's the new thing.

Jamie Fennell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Modules Used

  • Blog, Email, Content, Keywords, Reports, Landing Pages, Thank you Pages

Overall Satisfaction

  • HubSpot has a great blogging tool. It's user-friendly and won't let you forget any aspect of the blog before you post. It tracks your keywords and traffic.
  • The email tool is great. It's easy to use. I have been able to create templates myself and with little graphic design experience. You can send the email right away or schedule it to post after sending test emails. The tracking capabilities are far better than iContact. And the results have been awesome!
  • Creating landing pages along with thank you pages was a scary thought to me considering I have never designed a thing myself, graphically. HubSpot makes it so easy. With ready-made templates or custom templates, it takes no time to whip up an attention grabbing landing page!
  • The blogging tool seems to be a little more time consuming with the new update. Prior to the update, I could post a blog in a few simple steps. Now, it takes me a few minutes longer to navigate between the 3 page options and also post meta description and keywords myself instead of it automatically copying over.
  • HubSpot customer service can be off. We have been through a few reps. Oftentimes when we call, we are told that we need to submit a ticket instead of receiving immediate attention. We are a gold member.
  • One of our clients blogs, landing pages and thank you pages were completely deleted after we had spent hours moving their website over to HubSpot. The answer for that was that it was being worked on...they didn't know it was also deleted out of our portal; they had just intended to delete it from the portal of another HubSpot client who had access to our site but shouldn't have. We were given a specific time frame and that deadline was not met until weeks later. That was very frustrating to our client.
  • HubSpot has made possible more contact with our client's customers. They are engaged in the content and are moving through the funnel!
Overall, we have been very happy with our success with HubSpot. The tracking capabilities, blogging, email, content tools - we have had positive experiences in all aspects.
I would recommend HubSpot to a colleague and would express my concern for that person to train immediately with the new COS as that can be very tedious.