Overall Satisfaction with HubSpot
HubSpot is currently being used by the sales and marketing teams in our organization. It helps us keep up with our social followers, drive downloads of our app, and track leads that come from our marketing channels.
- Customer service is exceptional. Any time I have an issue or question I am on the phone with someone within a few minutes, 24/7. They even follow up afterwards to make sure my issue has been resolved.
- Easy to use. The simple interface of the dashboards and tools make it extremely easy for a new user to get the hang of the platform and start having success with it.
- Reporting. The robust reporting features in HubSpot allow us to really drill down and find the information we want.
- Some settings are not easy to find and I have to seek out articles for help and even call support sometimes.
- When a landing page does not display the way you want it to it can be difficult for someone with little coding knowledge to fix the issues.
- Wish that HubSpot gathered data on traffic and leads from specific social media posts.
- Increased employee efficiency.
- Better customer service.
- Better communication with customers.