HubSpot hits the spot
Software Version
Professional
Overall Satisfaction with HubSpot
HubSpot is used by my entire team. I require that every member of our team get their Inbound Marketing Certification and HubSpot Certification (at a minimum) because it's so important to ours and our clients' success. HubSpot is a great tool that allows us to manage our entire campaigns in one dashboard and successfully determine what's working, what's not, and possible reasons for both.
- Tech Support - They are amazingly responsive and helpful when you call in or email them. They work with you until your problem is completely solved. I've never gotten off the phone with them irritated because I didn't get the problem fixed (like most tech support services). They're awesome at customer service.
- Training - Their training program is intensive and time consuming, but definitely worth it. They do a fantastic job getting everyone educated on their software so that each person can get the most out of it.
- Technology - They continuously come out with improvements, changes, and ideas. They're working really hard to stay ahead of the curve which, as a marketer, is very nice.
- Scalability - no matter how big your business gets, HubSpot can grow with it.
- All-In-One - We used to spend far too much time switching back and forth between different programs, websites, and softwares. HubSpot has eliminated that issue!
- Exportable Reports - This one is annoying when reporting to a client that doesn't want to be involved in their portal, but it hasn't been a big issue. Hopefully it'll be changed soon.
- Pricing - It can be a little expensive, but that isn't to say it's not worth it. It's the best tool we've ever used and would pay for it even if we weren't a Partner Agency.
- Increased ROI
- More time requirement
10,000 to 25,000