HubSpot is a Home Run
May 05, 2021

HubSpot is a Home Run

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use HubSpot across the whole organization.
The Sales flow from prospecting to scheduling a demo, follow, then to closing the deals.
Then the information flows to our support team to implement our service and support our customers using our SaaS servcie, and through the support process to service our customers.
  • The population of new prospect information from a website or email address.
  • The ability to have many pipelines itemized in the sales cycle.
  • The ability to have many email templates to email customer to be more efficient.
  • Changing the screen layout on updates.
  • A little more intuitive in certain areas.
  • Sales effectiveness.
  • More outreach per day.
  • Email integration.
The ease of loading all of the customer data from a website is especially helpful to me.
We are doing more marketing outreach to generate warm leads versus having to call cold leads.
ZenDesk and Basecamp

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

The managing of the sales process, from prospecting to closing and all of the steps in between.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
9
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
9
Email marketing
9
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Custom fields
9
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated