HubSpot CRM Review
Updated April 01, 2024

HubSpot CRM Review

Will Stewart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We use it to organize all of our business development and partnership efforts. It addresses the problem of having to deal with thousands of different contacts and being able to manage each of their activities in one place.
  • Sequences
  • Data Insights
  • Automation
  • More customization
  • More integration with data intelligence platforms
  • Hyperlinks as personalization keys
  • Early stages so can't tell the ROI yet
I like HubSpot CRM better than Salesforce, the user interface is more friendly and simple

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Where you want to use a lot of outreach it is appropriate. For small scale businesses it would be less appropriate.

HubSpot CRM Feature Ratings

Customer data management / contact management
6
Workflow management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
5
Interaction tracking
5
Case management
6
Lead management
5
Email marketing
7
Task management
8
Billing and invoicing management
5
Reporting
5
Pipeline visualization
4
Role-based user permissions
5
Single sign-on capability
5
Social data
7
Social engagement
8
Not Rated