HubSpot CRM Review
April 24, 2024

HubSpot CRM Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use HubSpot CRM on a daily basis to keep track of all of my prospects, to create tasks, sequences, and email templates among others. It makes it easy to work proficiently and focus on prioritization the right tasks, and to keep track of everything that's going on. I do pretty much 90% of my work on it.
  • Setting tasks
  • Creating sequences
  • Keeping track of everything
  • HubSpot CRM can streamline sales and marketing processes
  • Implementing HubSpot CRM and training employees to use it effectively can require time and resources.
  • The reporting and analytics capabilities of HubSpot CRM provide valuable insights into sales performance

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is well-suited for SMBs, inbound marketing-focused businesses, and teams looking for an intuitive, all-in-one CRM solution. However, it may not be the ideal choice for large enterprises with complex needs or highly specialized requirements. Understanding your specific business needs and evaluating how well HubSpot CRM aligns with those needs is crucial in determining its suitability for your organization.

HubSpot CRM Feature Ratings

Customer data management / contact management
9
Workflow management
8
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
8
Quote & order management
7
Interaction tracking
8
Case management
8
Call center management
8
Help desk management
7
Lead management
8
Email marketing
8
Task management
9
Billing and invoicing management
7
Reporting
8
Forecasting
8
Pipeline visualization
8
Customizable reports
9
Custom fields
9
Custom objects
8
API for custom integration
8
Role-based user permissions
8
Single sign-on capability
9
Social data
9
Social engagement
7
Marketing automation
7
Compensation management
8
Mobile access
8