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Better Than Our Former System, But, In My Opinion, Could Be Better Still
September 12, 2023

Better Than Our Former System, But, In My Opinion, Could Be Better Still

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

In my experience, Human Interest is meant to be an easy "set it and forget" for our 401K management.
  • Easy to use platform
  • Easy processes to follow
  • Good FAQs
  • It could use better customer service
  • I feel like there are forced cash outs
  • Improvements for Payroll Team
  • I would like to see more reliable account reps, as in our experience, ours has changed 5+ times
  • -In my opinion, it has increased time babysitting for issues and issues correction
  • -I would like more prompt response than our former provider
It is an improvement over ADP, but, in my opinion, that isn't saying much.

Do you think Human Interest delivers good value for the price?

Not sure

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

No

I believe it is good for a company that is looking for a pretty portal.

Human Interest Feature Ratings

401(k)
6.8
Administration and Recordkeeping
7
Payroll Integration
7
Compliance Maintenance
6
Plan Flexibility
6
Filings and Disclosures
6
Ease of Enrollment
9

Using Human Interest

In my experience, we had lots of problems at implementation, lots of problems in the early months, including a deduction being put on the completely wrong employee, delayed responses, ongoing issues, and a frequently changing account rep, and things were reported as resolved by "not done".