Item: Human Interest
Rating: 8
Author: Verified User

Overall Satisfaction with Human Interest

Use Cases and Deployment Scope

WiConnect LLC started to offer a 401K plan to employees and chose Humant Interest as a provider

Pros and Cons

Pros

Dashboard to see current enrollment with % and $$
Automatic contributions through paycheck and integration with Gusto
Easy to change the contribution amount
Easy to withdraw the contributions

Cons

I like to contribute specific $ amount, not a % from my paycheck
I had a long period of waiting for the answers from Human Interest, I'd prefer it to be 1 business day
Lack the opportunity to talk to the support

Return on Investment

Positive addition to our list of benefits

I had to wait several weeks to get the compliance testing for 2022, I understand that we were not the plan most likely to fail the compliance, but I really wanted to see it earlier and submitted a case for support. I guess that my case was not considered important and the timeline for our compliance test didn't change.

Usability

Usability is great!
Just please add a fixed $$ amount for the contribution choice.

Key Insights

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Other Software Used

QuickBooks Online, Gusto, BILL

Likelihood to Recommend

I like the automation of Human Interest and the choice of funds and portfolios.
The costs for managing the portfolio were on the higher side compared with Bettermen.
We like to have Human Interest as our 401k provider and the only issue is the long waiting period to get the answer from the support.

Human Interest Feature Ratings

Comments

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Using Human Interest to offer 401k plan to employees