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Valuable product for our small business
June 30, 2023

Valuable product for our small business

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

Human Interest provides 401(k) services to my business. These are retirement services for my business.
  • User friendly
  • Transparent
  • Positive
  • Human Interest could provide lower fees and could be less expensive overall
  • Human Interest could improve its dashboard
  • ROI is positive overall, but Human Interest's fees cut into these savings somewhat significantly as we are a small business.
  • The fees including admin fees cut into our ROI and are negative.
  • I think they are competitive with fees overall though.
Very good usability and dashboard is easy to understand. There are no major complaints with the dashboard or its effectiveness. It seems easy enough to understand and use for both admin and employees. This is a good feature.
I have not used or received quotes from other similar products.

Do you think Human Interest delivers good value for the price?

Not sure

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Human Interest has done what we hired them to do and it has been valuable to us in terms of setting up a retirement plan for a small business. It is well suited to providing retirement services to small business. I am not sure it is well suited for very small businesses, however.

Human Interest Feature Ratings

401(k)
8.3
Administration and Recordkeeping
7
Payroll Integration
8
Compliance Maintenance
9
Plan Flexibility
8
Filings and Disclosures
9
Ease of Enrollment
9

Using Human Interest

3 - Administrative and employee usage. We use it for our 401(k)
We do not have any people in house to support this. Only one of our employees handles things on our side.
  • Retirement services
  • 401(k)
  • It has operated exactly as we expected.
  • We have not used it unexpectedly or with innovation.
  • The same way that we have been using it currently.

Evaluating Human Interest and Competitors

  • Scalability
  • Ease of Use
We needed an inexpensive and easy to use system for retirement services. Human interest provided that.
I would use the same process and would likely not shop around. Human Interest was referred to us.

Human Interest Implementation

It was smooth and required minimal effort on the part of my business. This was a very nice feature.
  • Implemented in-house
Change management was minimal - I am not sure what change management was, but we did not change anything as part of the implementation.
  • There were no issues at all with implementation

Human Interest Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Quick Initial Response
None
No I did not. I am unaware that premium support exists or what that is.
Human Interest has always been responsive when we have needed response and have given great feedback and assistance every time we have needed it.
It has always been effective and done what we need.

Using Human Interest

ProsCons
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Do not like to use
  • Switching between employee and employer views
  • Viewing retirement options
  • completing compliance forms
  • None