Item: Human Interest
Rating: 9
Author: Chris Braund

Use Cases and Deployment Scope

We use Human Interest for the administration of our company's 401(k) savings plan. It is integrated with Rippling, our HRIS platform.

Pros and Cons

Clean, intuitive user interface
Communication with our employees
Integration with Rippling (enrollments, account changes)
Support

The administrative cost is a good bit higher than our prior plan administrator (a bank)

Return on Investment

Higher administrative fees than our previous plan (with a bank)
High employee satisfaction with the plan ( no questions or complaints)

Usability

I've been impressed...no issues or missing functionality

My payroll and 401(k) plan were formerly with SunTrust (now Truist). I believe they outsourced and white labeled the plan administration. It was inexpensive and a great value. The integration was effective. The user interface was nowhere near as nice as Human Interest, both from the employee and employer's sides. When we switched our payroll to Rippling (HRIS), we also switched to Human Interest and have been very pleased with both.

Key Insights

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Yes

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Yes

Other Software Used

Rippling, Humanity

Likelihood to Recommend

For a small business, Human Interest makes it really easy to offer a retirement savings program. The service is costly, but it's a good value and the Secure Act 2.0 gives some tax breaks. From the employer's perspective, most of the enrollment and administrative process is hands off, allowing us to focus elsewhere. Human Interest just completed our year-end plan testing and tax reporting, which was also smooth and easy. I also had an annual plan review with an account rep, which was unexpected and useful.

A Great Retirement Plan Solution for Small Businesses

Overall Satisfaction with Human Interest