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Fantastic Tool.
September 06, 2023

Fantastic Tool.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud Pak for Business Automation

IBM Cloud Pak for Business Automation streamlines the consumer journey by automating key touch points like onboarding, support, and purchase flows. Use its AI capabilities for real-time analytics to offer personalized experiences where it matters most, easily integrate with CRM systems for a seamless, data-driven approach to manage and enhance customer interactions, improving overall consumer experience and loyalty.
  • Easy Integration into CRM.
  • Data-Driven Approach.
  • AI Capabilities.
  • Better UX.
  • Cost Efficacy.
  • Compatibility with New Players in the Market.
  • Many Headcounts - Regional.
  • Less Prone to Error.
  • Better Efficiency.
No, we did not consider any other alternatives and quite frankly for this type of enterprise tools, the competitors are highly limited.

Do you think IBM Cloud Pak for Business Automation delivers good value for the price?

Yes

Are you happy with IBM Cloud Pak for Business Automation's feature set?

Yes

Did IBM Cloud Pak for Business Automation live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Cloud Pak for Business Automation go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Cloud Pak for Business Automation again?

Yes

In a white goods company, IBM Cloud Pak for Business Automation can streamline the end-to-end supply chain. It automates procurement, quality assurance tests, and inventory management, reducing costs and human errors. Customer onboarding is simplified through digital document dispatch. AI-driven customer support chatbots handle routine queries, elevating complex issues to human agents where we use them. Predictive analytics can even forecast maintenance needs for machinery, minimizing production downtime. This leads to faster, more efficient operations and improved customer satisfaction.