Excellent Tool For Recurring Billing
Updated December 02, 2020

Excellent Tool For Recurring Billing

Joshua Christopherson | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Premier

Overall Satisfaction with Keap (formerly Infusionsoft)

Our marketing department uses Infusionsoft by Keap primarily. We use it as an email tool for our customer engagement as well as a tool that handles our recurring billing process.
  • Billing
  • Email Funnels
  • Support team
  • Pricing Keeps Increasing
  • Merchant Connections
  • Its ability to manage our recurring revenue has been valuable for us.
  • Infusionsoft by Keap's ability to manage email campaigns has been valuable.
  • Negatively, Keap has made internal decisions that will remove support from many merchant accounts. This decision has caused us to look elsewhere after using them for years. Costs associated with processing payments through Keap should be analyzed deeply before you jump in. You could find, like us, that it isn't worth the high costs with other solutions available.
We are currently looking to Konnective as a new solution and replacement for Keap. They appear to be a great solution with much lower costs.
Infusionsoft by Keap works well for email campaign management and drip campaigns for our customers. Also, lead management and tracking for customers who sign up for the Achieve Today Learning Experience Platform. Monthly billing is handled well by Infusionsoft by Keap and has helped us to manage our growth.

On another note, Keap has made changes to its supported merchants. This has significantly increased our costs to process transactions dramatically impacting our bottom line. We have had to look for other solutions and will likely be leaving Keap as soon as we can in order to save costs. As a result of these changes, we have found competitors that will save us more than when we were happily using Keap. So in the end, it's been a good thing for our business but certainly painful.

Keap Feature Ratings

Task management
Not Rated
Billing and invoicing management
10
Reporting
7

Keap Resources and Customization