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Why InsideSales.com is a gamechanger for us!
April 25, 2018

Why InsideSales.com is a gamechanger for us!

Levell Exum | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with InsideSales.com Predictive Playbooks

The ISDC tool integrates very well into the Salesforce CRM tool. I like how it sits on top of the window and still allows you to view the lead along with relevant information in SFDC while in a call with the customer within Playbooks. The main area for improvement here would be allowing the tool to use in other browsers besides Google Chrome.
We currently use ISDC as our primary prospecting tool for our outbound lead generation activities. Currently it's being used by our commercial inside sales team and is being rolled out to our public sector team as well. We have also integrated the tool into our opportunities management of existing projects.
  • Provide great strategy around connecting with contacts, recommending multiple means of communication as well as timing.
  • Determines which methods, as well as times, that will likely have the highest success rates.
  • Tracks the engagement of contacts with respect to opening emails.
  • Provides insights around news, position changes, etc. of the companies we're prospecting.
  • Greater ability to modify emails, font and size of those emails.
  • Provide better tracking of prospecting multiple contacts within an account.
  • Increased my inbound caller/lead conversion times.
  • Helped increase pipeline generation through outbound calling.
I'm not able to speak to this as I have not used a competitive product to InsideSales.com. I was not involved in the decision making process around which tool we would select.
This tool is extremely well suited for outbound call campaigns. It does a great job of outlining a schedule around which to use multiple touches to connect with a prospect. It is also well suited for inbound lead follow up activities. InsideSales.com (ISDC) Predictive Playbooks is less appropriate for existing opportunity management within Cisco because the majority of our interactions are with partners who we're working multiple deals with. While it can be used for existing opportunity management, more customization and changes to plays are required.