Game changer
November 20, 2018
Game changer
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with InsideSales.com Predictive Playbooks
Playbooks is being used by the Inside Sales team who follows up on marketing qualified leads as well as customers who request assistance through our technical team. By using Playbooks, we are able to generate plays based on the type of lead, and keep track of leads by utilizing the task feature.
- Keeps track of leads by using Tasks.
- Neural analytics helps determine the best time to reach out to the customer.
- Automated emails helps keep things moving, even while you're away.
- Sometimes the automated email process stops or does not schedule the email to be sent.
- If you have too many contacts, it can lag a bit.
- Clicking on a task will take you straight to the lead in your CRM rather than waiting for you to prompt it to.
- KPIs are monitored by use of recorded calls.
- Reps are able to keep track of their leads (efficiency)
- Reps are able to automate their outreach (productivity)