Insightly Review
December 11, 2017

Insightly Review

Luciana Montivero | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Insightly

It is used as a sales tool to keep track of the different clients and manage leads and opportunities. I use it to do prospecting and to follow up on my own prospects. It's a two-member group completely sales advocated.
  • Bulk managing contacts/leads. It's great to be able to send emails to a large group of contacts or to add a set of activities to leads.
  • Creating a pipeline that fits the company.
  • Separating leads from opportunities.
  • I think the timeline is not shown as good as other platforms (like HubSpot CRM), where you can see at first glance all the activities that the lead made, regarding opening emails or answering them.
  • It would be awesome if you could change the status of a group of leads at the same time (just like sending bulk emails or adding activity sets).
  • I think the UX has room for improvement.
  • Improved efficiency
Not yet, we're still working on our pipeline and with that unspecified, it's impossible to know who's fault is it
We stayed with insightly because it suited our needs and our platform was already built in there.
I think it's well suited for prospecting and separating pipelines of prospects and leads, but is not as user-friendly or intuitive as other platforms. Nevertheless, it's one of the best prospecting tools out there in the market and it really suits our needs.

Insightly Feature Ratings

Customer data management / contact management
7
Workflow management
3
Opportunity management
7
Integration with email client (e.g., Outlook or Gmail)
5
Interaction tracking
2
Lead management
5
Email marketing
5
Task management
7
Reporting
3
Pipeline visualization
8
Customizable reports
3
Custom fields
6
API for custom integration
2
Role-based user permissions
8
Single sign-on capability
4
Marketing automation
Not Rated
Not Rated
Mobile access
Not Rated