A fantastic CRM that offers scalable solutions for growing businesses!
March 05, 2023

A fantastic CRM that offers scalable solutions for growing businesses!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • Insightly iOS / Android Mobile App

Overall Satisfaction with Insightly

Our team uses Insightly to manage, track and update all of our Solar installation projects. It offers a wide range of tools for data analytics and workflow automation, which streamline our day-to-day processes without having to write any code. Once fully customized to our workflows, the ease of use and amount of time saved have been substantial!
  • Workflow automation.
  • Connects to apps.
  • Contact/data management.
  • Dashboard cards have a limited ability to customize the appearance.
  • Adding new cards to a dashboard will occasionally interfere with the entire layout.
  • Dashboard auto-refresh only occurs every hour, meaning the data shown can be up to an hour old rather than live (but the data can be refreshed manually from each card).
  • As our business is expanding rapidly, the scalable solutions available mean that the workload remains manageable.
It's an easy-to-use and excellent tool for low-to-intermediate coding experience users. That said, the data visualization tools lack some of the variety of customizable features compared to programs such as Microsoft Excel and Google sheets.
I only wish that our system administrator had more time to develop the available workflow automation!

Do you think Insightly delivers good value for the price?

Yes

Are you happy with Insightly's feature set?

Yes

Did Insightly live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Insightly go as expected?

I wasn't involved with the implementation phase

Would you buy Insightly again?

Yes

Dashboard views are more effective than reports for viewing and updating projects, as the pop-out window feature that appears in the dashboards means that new tabs don't have to be opened and closed to view and edit a project's details.

Insightly Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
9
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
10
Quote & order management
9
Interaction tracking
9
Lead management
9
Email marketing
9
Task management
9
Reporting
9
Pipeline visualization
9
Customizable reports
9
Custom fields
9
Custom objects
9
API for custom integration
9
Role-based user permissions
9
Single sign-on capability
9
Marketing automation
9
Mobile access
8